Terms and Conditions

1. GENERAL

These Terms & Conditions govern all bookings and stays at The Aria Serviced Apartments (“The Aria”, “we”, “our”, “us”). By confirming a reservation or occupying any apartment, guests agree to comply with these terms.

2. BOOKINGS & PAYMENTS

  • All reservations must be confirmed with full or partial payment as specified at the time of booking.
  • Payments may be made via approved payment channels provided by The Aria.
  • Rates are quoted per night unless otherwise stated and may vary based on availability and season.
  • A valid government-issued ID may be required before check-in.

3. CHECK-IN & CHECK-OUT

  • Check-in time: From 3:00 PM
  • Check-out time: By 12:00 AM
  • Early check-in or late check-out is subject to availability and may attract additional charges.
  • Guests must present valid identification upon arrival.

4. SECURITY DEPOSIT

  • A refundable security deposit may be required at check-in.
  • This deposit covers damages, missing items, or violations of house rules.
  • Refunds are processed after the apartment is inspected.

5. OCCUPANCY POLICY

  • Only registered guests are permitted to stay overnight.
  • Maximum occupancy limits for each apartment must be strictly observed.
  • The Aria reserves the right to refuse entry or terminate stays that exceed occupancy limits.

6. USE OF PROPERTY

  • Apartments must be used for lawful purposes only.
  • Guests shall not engage in activities that may disturb other residents or damage property.
  • Parties, events, or gatherings are strictly prohibited unless prior approval is granted.

7. DAMAGES & LIABILITY

  • Guests are responsible for any damage caused to the apartment, furnishings, or property during their stay.
  • Repair or replacement costs will be deducted from the security deposit or billed directly.
  • The Aria is not liable for loss, theft, or damage to personal belongings.

8. CANCELLATION & REFUNDS

  • Cancellation policies vary depending on booking terms and will be communicated at the time of reservation.
  • Refunds, where applicable, will be processed within a reasonable timeframe.
  • No-shows may result in forfeiture of payment.

9. HOUSE RULES

Guests agree to comply with all house rules, including but not limited to:

  • No smoking inside the apartments
  • No illegal activities
  • Respect for neighbors and the surrounding environment
  • Proper use of appliances and facilities

Violation of house rules may result in immediate termination of stay without refund.

10. MAINTENANCE & ACCESS

  • The Aria reserves the right to access the apartment for maintenance, inspection, or emergencies with reasonable notice where possible.
  • Guests are expected to report any faults or issues promptly.

11. FORCE MAJEURE

The Aria shall not be held liable for failure to perform obligations due to events beyond its control, including but not limited to natural disasters, power outages, or government actions.

12. PRIVACY

Guest information is collected and used in accordance with our privacy practices and will not be shared with third parties except where required by law or necessary for service delivery.

13. TERMINATION OF STAY

The Aria reserves the right to terminate any stay without refund if:

  • Terms & Conditions are violated
  • Guests engage in misconduct
  • Safety or property is at risk

14. GOVERNING LAW

These Terms & Conditions shall be governed by the laws of the Federal Republic of Nigeria.


NOTE:

By proceeding with a booking or stay at The Aria Serviced Apartments, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.



PRIVACY POLICY



1. INTRODUCTION

At The Aria Serviced Apartments (“The Aria”, “we”, “our”, “us”), we are committed to protecting the privacy and personal information of our guests and website users.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

2. INFORMATION WE COLLECT

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Identification details (where required)

Booking Information

  • Check-in and check-out dates
  • Apartment type
  • Payment details (processed securely via third-party providers)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data


3. HOW WE USE YOUR

INFORMATION

We use your information to:

  • Process bookings and reservations
  • Communicate with you regarding your stay
  • Provide customer support
  • Improve our services and website experience
  • Comply with legal and regulatory requirements

4. PAYMENT SECURITY

All payments are processed through secure third-party payment providers.
We do not store your full card details on our systems.

5. DATA SHARING

We do not sell or rent your personal information.

We may share your information only with:

  • Payment processors
  • Service providers assisting in operations
  • Government authorities were legally required

6. DATA PROTECTION

We implement appropriate security measures to protect your data from:

  • Unauthorized access
  • Loss or misuse
  • Disclosure or alteration

7. DATA RETENTION

Your information is retained only for as long as necessary to:

  • Fulfill booking obligations
  • Meet legal requirements
  • Improve our services

8. YOUR RIGHTS

You have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Withdraw consent (where applicable)

Requests can be made via our contact details below.

9. COOKIES

Our website may use cookies to enhance user experience and analyze traffic.
You may disable cookies via your browser settings.

10. THIRD-PARTY LINKS

Our website may contain links to third-party platforms.
We are not responsible for their privacy practices.

11. CONTACT INFORMATION

The Aria Serviced Apartments
Akobo, Ibadan, Oyo State, Nigeria 
📞 +234 814 812 0085
📧 bookings@thearia.net

 

REFUND & CANCELLATION POLICY


1. GENERAL POLICY

This Refund Policy outlines the terms under which payments made to The Aria Serviced Apartments may be refunded.

2. BOOKING CONFIRMATION

A booking is considered confirmed once payment is received.
Guests are advised to review all booking details before completing payment.

3. CANCELLATION POLICY

Standard Bookings

  • Cancellations made at least 72 hours before check-in may qualify for a partial or full refund (subject to processing fees).
  • Cancellations made within 72 hours of check-in may not be eligible for a refund.

No-Show

  • Guests who fail to check in without prior notice will forfeit their booking payment.

4. REFUND PROCESS

  • Approved refunds will be processed within 5 business days.
  • Refunds will be made via the original payment method where possible.
  • Transaction or service charges may be deducted.

5. NON-REFUNDABLE CHARGES

The following are generally non-refundable:

  • Service fees
  • Processing charges
  • Used or partially used stay nights

6. MODIFICATION OF BOOKINGS

Guests may request to:

  • Change dates
  • Upgrade apartment type

Requests are subject to availability and possible rate adjustments.

7. EARLY DEPARTURE

Guests who choose to check out early may not be eligible for refunds on unused nights.

8. FORCE MAJEURE

Refunds due to unforeseen events (e.g., natural disasters, government restrictions) will be handled on a case-by-case basis.

9. DISPUTES

All refund-related disputes will be reviewed fairly and resolved in accordance with applicable laws.

10. OUR CONTACTS 

The Aria Serviced Apartments
📧 bookings@thearia.net
📞 +234 814 812 0085